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01.Introduction & Scope
At The PC Mechanics (“Company,” “we,” “us,” or “our”), we take pride in delivering exceptional remote digital marketing, website design, search engine optimization (SEO), PPC campaign management, and digital technology solutions to businesses worldwide.
This Refund & Cancellation Policy sets forth the terms, conditions, procedures, and timelines governing requests for refunds and cancellations of our remote digital services purchased through thepcmechanics.com or under customized client service agreements.
02.30-Day Money-Back Guarantee
30-Day Money-Back Guarantee
100% Client Confidence • Fair Evaluation • Transparent Reimbursement
THE PC MECHANICS offers a 30-Day Money-Back Guarantee on eligible services. Customers may request a refund within 30 days of their purchase, subject to the eligibility conditions described in this policy and applicable law.
To request a refund, customers should contact our support team at +13184053767 and provide their order or transaction reference, purchase date, and reason for the request.
Eligible refund requests will be reviewed fairly. Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment provider and financial institution.
The guarantee does not limit any consumer rights provided by applicable law. Any exclusions or service-specific eligibility requirements must be clearly disclosed before purchase.
03.Cancellation Policy for Ongoing Services
Clients engaging The PC Mechanics for ongoing retainer-based marketing (such as monthly SEO, Google Ads management, social media campaigns, or technical maintenance) may cancel their subscriptions or contracts subject to the following guidelines:
- Written Notice Period: Cancellation requests must be submitted in writing via email or phone at least 14 to 30 calendar days prior to the start of the next billing cycle, in accordance with the specific client proposal or agreement.
- Current Billing Period: Once a billing period begins, recurring monthly service fees are allocated to ongoing campaigns, specialist hours, and operational resources. Services continue through the end of the paid billing period.
- Handover of Assets: Upon effective cancellation and settlement of any outstanding balances, all approved client-owned creative deliverables, campaign data, and credentials will be transferred or transitioned as agreed.
04.Refund Eligibility & Milestone Guidelines
Because remote digital marketing and custom website development require significant upfront allocation of specialized human labor, infrastructure, and strategic design, refund eligibility for project-based engagements is determined based on work delivered:
If a project cancellation is requested within 48 hours of purchase and before strategy kickoff or development has begun, a full refund (less any direct payment processing fees) may be granted.
For custom design and development projects executed in phases, fees paid for completed and client-approved milestones are non-refundable. Future uninitiated milestones remain refundable.
In accordance with our 30-Day Money-Back Guarantee, if an eligible service fails to meet the explicit technical specifications agreed upon in the statement of work, our team will first dedicate reasonable efforts to remediate the deliverable. If satisfaction is still not achieved, a refund will be evaluated under our guarantee terms.
05.Non-Refundable Items & Costs
The following items, services, and costs are non-refundable under all circumstances:
- Third-Party Advertising Spend: Payments made directly to third-party ad networks (such as Google Ads, Meta Ads, TikTok, or Microsoft Advertising) are paid to those platforms and cannot be refunded by The PC Mechanics.
- Third-Party Licenses & Domain Names: Purchased domain registrations, premium plugins, proprietary fonts, stock photos, or third-party SaaS tool subscriptions obtained on behalf of the client.
- Approved & Completed Deliverables: Any creative copy, website design mockups, codebases, or branding collateral formally approved and delivered to the client.
- Rush Fees & Expedited Turnaround Charges: Fees specifically assessed for expedited timeline delivery or weekend emergency engineering.
06.How to Request a Refund or Cancellation
To ensure prompt review and processing, all requests must be submitted through our verified support channels:
Please have the following information ready when contacting our support desk:
- Your full name, company name, and primary email address on file.
- Your invoice, transaction ID, or contract reference number.
- The original date of purchase and the specific service involved.
- A brief description of the reason for the cancellation or refund request.
07.Processing Timeframes & Methods
Once a refund request is received:
- Review Window: Our billing department reviews and responds to eligible requests within 3 to 5 business days.
- Disbursement: Approved refunds will generally be returned to the original payment method used at the time of purchase.
- Bank Clearance: Financial institutions, credit card issuers, and third-party payment gateways (such as Stripe) typically take between 5 to 10 business days to credit the refund back to your statement.
08.Chargebacks & Fair Dispute Resolution
We believe in transparent communication and fair resolution of every client concern. If you experience any dissatisfaction or believe a billing error occurred, we ask that you contact our customer support team directly at +13184053767 prior to initiating a payment dispute or chargeback with your credit card provider or financial institution.
Initiating an unwarranted chargeback without prior communication may result in immediate suspension of active services, termination of project accounts, and submission of contract documentation to the card issuer in accordance with banking guidelines.
09.Changes to This Policy
The PC Mechanics reserves the right to modify or update this Refund & Cancellation Policy from time to time to reflect modifications in our services, industry standards, or legal obligations.
Any revisions will be published directly on this page with an updated effective date. Continued engagement of our services after policy updates indicates understanding and acceptance of the revised terms to the fullest extent permitted by law.
10.Contact Us & Customer Support
For questions regarding our 30-Day Money-Back Guarantee, service cancellations, or refund eligibility, please reach out directly:
The PC Mechanics • New Delhi, Delhi , India • Founded in December 2024 and Incorporated in August 2025.